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Director, Technology Services in Miami, FL at Health Choice Network, Inc.

Date Posted: 7/7/2018

Job Snapshot

  • Employee Type:
  • Location:
    Miami, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Health Choice Network is committed to provide exceptional customer service that exceeds the expectation of those we service.  Each and every employee at HCN is expected to possess the ability to inspire confidence, display a constructive attitude, make ethical business decisions, and represent the company well in all aspects of customer service.

Position Purpose:
This position is primarily responsible for directing alltechnical aspects of the company by planning implementing and reviewing networkservices, cloud technology and related systems.

Job Responsibilities:
  • Fostersculture of customer focused services.
  • Ensuresthat all members centers are supported with all technology necessary to connectand communicate safely and securely and supports HCN recommendations forinfrastructure.
  • Monitorsmanagement of all hardware, software, licenses, maintenance and projections offuture needs.
  • Recommendstechnology strategies and ensures that processes meet expectations for federal,state, and community privacy and security.
  • Implementbest practices, process and tools to enable customer success.
  • Supportsstandard change control for upgrades, and new system implementations.
  • Reviewstickets and resolves escalations.
  • Providesprogram recommendations and revision plans.
  • Leadstechnology teams in day to day operations; provides key expertise and setsperformance goals.
  • Conductstechnical reviews of products or solutions to compare and evaluate theirapplicability.
  • Otherduties may be assigned.

Knowledge, Skills and Abilities Required for this Position:
  •  Indepth knowledge of system architecture, networking topology, cloudinfrastructure, and UC technology
  •  Knowledgeof customer service excellence and best practices with service.
  •  Mustbe able to successfully lead a team of engineers in an organized and efficientmanner to achieve corporate goals for network expansion and deliverables.
  •  Mustbe detail oriented with good organizational/time management skills to assignand adjust reporting personnel action items as necessary
  •  Mustbe able to prioritize/re-prioritize personnel and own tasks as needed in afast-paced working environment, especially when dealing with time sensitiveissues/mandated deadlines
  •  Musthave strong writing and presentation skills
Education, Experience and Certifications:
  •  15years of experience in an Information Technology related position and/orBachelor’s Degree in an Information Technology or related field or equivalentcombined experience.
  •  CertifiedScrumMaster (CSM), Information Technology Infrastructure Library (ITIL)Foundation preferred.

Health Choice Network is an equal opportunity/affirmative action employer and complies with all federal and state laws, regulations and executive orders regarding affirmative action requirements in all programs.

HCN is a drug-free workplace.


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